Contact Us

Working Time

Our customer service team and Delivery team is on-hand during 8:30am-5:00pm, Beijing time GMT+8.0.

Email Us

Our Customer Service Team will review and respond to your email as quickly as possible (within 24 hours).

Order related please email to service@chicnova.com

If item not received or damaged, please email to after-service@chicnova.com

Facebook & Twitter service

Custom service is available to help with your queries on Facebook & Twitter (8:30am-5:00pm, Beijing time GMT+8.0).

By Phone

Our Customer Service Team is available to take your calls daily during the following business hours (8:30am-5:00pm, Beijing time GMT+8.0):

Phone number:+86 571 81102523

Address

Floor 31 Shengao Mansion,

NO.200 Shimin Street,Jiangan District,

Hangzhou, Zhejiang Province, China,310000