Return Policy

    Return

  • 1.Please return the items within 10 days of receiving your package.
  • 2.Return in original condition (without the smell of perfume).
  • 3.No return categories: pierced jewellery, underwear, sleepwear, tights and clearance items.
  • 4.Customers are normally responsible for the return shipping costs, except for any mistakes made on our end. (such as item damaged, wrong items or color)
  • 5.Return payable at destination is not accepted.
  • 6.The goods are under your responsibility until they reach our warehouse, so make sure they’re packed up properly and don’t get damaged on the way.

    Exchange

  • In order to get your exchange items faster, please return the unwanted items for a refund and place a new order.

    Refund

  • 1.Once the return package reaches our warehouse, we will refund you the amount you paid for the items within 2-3 working days.
  • 2.Refunds will be credited to your original method of payment.
  • 3.Payment with paypal will get refund within 24 hours.
       Payment with credit card needs 10-20 working days to get refunds in your account

    How to return?

  • 1.Fill in the following return form, and sumbit it to us
    • Reason*
    • (One sku per line)

    • [ + ]
      [ - ]
      (Only .jpg/.bmp/.png Up to 2M in size)
  • 2. Once we get your return request, we will reply you asap. Any questions, pls contact: service@chicnova.com
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