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Return Policy

    Return

  • 1.Please return in 7 days of receipt.
  • 2.Return in original condition (without the smell of perfume).
  • 3.No returning categories: pierced jewellery, underwear, sleepwear, tights and on sale items.
  • 4.If return because of Chicnova's fault, such as item damaged, wrong size or color, Chicnova will pay for the return shipping. Otherwise, customer has to pay the return shipping fee.
  • 5.Full return

    Exchange:

  • In order to get your exchange items fast, please place a new order and return the unwanted items.

    Refund:

    After received your package, we will refund you as soon as possible.

  • 1.Full refund. We refund the full money you paid for returned items.
  • 2.PayPal refund in 24 hours.
  • 3.Credit Card refund may take additional 2-10 working days to your account.

    How to return?

  • 1.Finish the following table, and then submit to us.
  • email
    name
    order number
    sku or link of the return item
    return reason
    item picture

  • 2.After got your return request, we will contact you as soon as possible.
    Please add our customer service email: after-service@chicnova.com to your email contact list in order to get our reply.
  • 3.Your return request is successfully submitted. Please add our customer service email: after-service@chicnova.com to your email contact list in order to get our reply.
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