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Return Policy
Return
1.Please return in 30 days of receipt.
2.Return in original condition
3.NO returning categories:pierced jewellery,underwear,sleepwear,tights and on sale items.
4.Any returns, please email to after-service@chicnova.com first.
5.If return because fault of Chicnova, such as item damaged, wrong size or color, Chicnova will pay for the return shipping. Otherwise, customer has to pay the return shipping fee.
Exchange:
In order to get your exchange items fast, please place a new order and return the unwanted items.
Refund
After received your package, we will refund you as soon as possible.
1.Full refund. We refund the full money you paid for returned items.
2.PayPal refund in 24 hours.
3.Credit Card refund may take additional 2-10 working days to your account.