Shipping Guide


Shipping method and delivery time

  • 1.Preparing Time: we need 1-2 working days(Mon-Fri) to prepare your order according to our numerous orders every day.
  • 2.Shipping Costs and Methods
    Shipping Type Cost Shipping Method Standard shipping days(90% orders), excludes processing time(2-6 days) Countries
    Standard shipping
    Free Shipping
    (Order Over US$69)
    $4.5
    (Order Under US$69)
    S.F.Express 1-4
    • China(Mainland, Hong Kong, Taiwan, Macao)
    $7
    (Order Under US$69)
    e Packet(eYoubao) 5-16
    • USA
    $9.9
    (Order Under US$69)
    e Packet(eYoubao) 5-16
    • North America (Canada)
    • Oceanica(Australia)
    $7
    (Order Under US$69)
    Registered
    Air-mail
    7-45
    • Europe (France, UK, German, Italy, Netherland, Portugal, Belgium, Sweden, Greece, Denmark, Spain)
    $9.9
    (Order Under US$69)
    Registered
    Air-mail
    15-45
    • Asia (Singapore,Malaysia, India*, Thailand, Philippines*,Japan, South Korea)
    • Oceanica(New Zealand)
    $9.9
    (Order Under US$69)
    Registered
    Air-mail
    30-60
    • Europe (Finland, Norway, Switzerland, Poland, Ireland, Romania, Austria, Czech, Slovakia , Croatia, Lithuania, Slovenia, Hungary, Malta, Latvia, Bulgaria, Luxembourg, Serbia, Moldova, Belarus, Estonia, Ukraine)
    • Asia(Cyprus, Israel, Turkey, Kuwait, Indonesia, Saudi Arabia, Vietnam, Kazakhstan, United Arab Emirates, Qatar)
    • South America(Brazil, Chile, Colombia, Peru, Argentina)
    • North America(Mexico )
    • Africa(South Africa)
    Express Shipping $19 DHL 3-7
    • North America(America, Canada)
    $19 DHL 4-10
    • Asia(Australia, Singapore, Philippines*, Japan, Malaysia, Indonesia*, South Korea, Thailand)
    • Colombia
    $25 DHL, Aramex 5-20
    • Middle Asia(United Arab Emirates, Saudi Arabia, Kuwait)
    $25 DHL, TNT 5-12
    • Europe(France, German, UK, Italy, Spain, Finland, Norway, Netherland, Portugal, Belgium, Sweden, Greece, Denmark, Switzerland, Poland, Ireland, Slovakia, Estonia, Slovenia, Hungary,Austria,Cyprus, Malta, Latvia, Bulgaria, Romania, Luxembourg, Lithuania)
    • Oceanica(New Zealand)
    • North America(Mexico*)
    $35 DHL 5-11
    • South America(Brazil*, Argentina, Chile)
    • Asia(Qatar, Israel, Turkey)
    $35 EMS 10-20
    • Russia, Ukraine, Kazakhstan, Belarus
  • *  Countries which requires customs duty.
    Delivery time: Before we can ship your order, Chicnova has to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Thank you for understanding!

Notice for express shipping

1.Need correct telephone number, post code and accurate address.

2.Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.

3.No DHL service for PO.box.

4.Any loss caused by inaccurate shipping information and unavailable contact by phone and email is your responsibility.

After the package arrived in your city, the shipping company will contact you and arrange to delivery to your address. Usually in 7 days, if they can’t reach you, the package will be disposed by express shipping company. And all the lost is on you. So make sure your address and telephone number is accurate.

Shipping delay period

Order processing time and delivery time may be postponed during the following period: October 1-7th, Christmas season, and February.

Custom tax

1.Chicnova is not responsible for any custom tax.

2.Chicnova will do our best to avoid or lower tax.

3.Free shipping seldom suffer custom tax.

Orders confirm and cancel

1.After successful payment, if no email receipt, please contact emily@chicnova.com or service@chicnova.com.

2.No order can be canceled after shipped.

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