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Shipping Guide


Shipping method and delivery time

  • 1.Preparing Time: we need 4-6 working days(Mon-Fri) to prepare your order according to our numerous orders every day.
  • 2.Shipping Costs and Methods
    Shipping Method Cost Standard shipping days,excludes processing time Countries
    Standard shipping $4.5
    Free(Order·
    Over·$30)
    3-5
    • China (Mainland, Hong Kong, Taiwan, Macao)
    7-12
    • Asia (Singapore, Malaysia, India*, Thailand, Philippines*)
    15-25
    • North America (America, Canada)
    • Europe(France, UK, German, Italy, Netherland, Portugal, Belgium, Sweden, Greece, Denmark, Spain)
    • Oceanica (Australia, New Zealand)
    • Asia (Japan, South Korea)
    30-45
    • Europe (Finland, Norway, Switzerland, Poland, Ireland, Romania, Austria, Czech, Slovakia , Croatia, Lithuania, Slovenia, Hungary, Malta, Latvia, Bulgaria, Luxembourg, Serbia, Moldova, Belarus, Estonia, Ukraine)
    • Asia (Cyprus, Israel, Turkey, Kuwait, Indonesia, Saudi Arabia, Vietnam, Kazakhstan, United Arab Emirates, Qatar)
    40-60
    • Europe (Russia, Bosnia and Herzegovina)
    • South America (Brazil, Chile, Columbia, Peru, Argentina)
    • North America (Mexico )
    • Africa (South Africa)
    Express Shipping $15 4-7
    • North America (America, Canada)
    • Asia (Australia, Singapore, Philippines*, Japan, Malaysia, Indonesia*, South Korea, Thailand)
    5-8
    • Middle Asia (United Arab Emirates, Saudi Arabia)
    Express Shipping $20 5-8
    • Europe (France, German, UK, Italy, Spain, Finland, Norway, Netherland, Portugal, Belgium, Sweden, Greece, Denmark, Switzerland, Poland, Ireland, Malaysia, Austria, Cyprus, Slovakia, Estonia, Slovenia, Hungary, Malta, Latvia, Bulgaria, Romania,Luxemburg, Lithuania)
    • Oceanica (New Zealand)
    • North America (Mexico*)
    • Middle Asia (Cyprus, Kuwait)
    Express Shipping $25 7-10
    • South America (Brazil*, Argentina, Chile, Columbia)
    • Asia (Qatar, Israel, Turkey)
    10-20
    • Russia, Ukraine, Kazakhstan, Belarus
  • *  Countries which requires customs duty.
    Delivery time: Before we can ship your order, Chicnova has to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Thank you for understanding!

Notice for express shipping

1.Need correct telephone number, post code and accurate address.

2.Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.

3.No DHL service for PO.box.

4.Any loss caused by inaccurate shipping information and unavailable contact by phone and email is your responsibility.

After the package arrived in your city, the shipping company will contact you and arrange to delivery to your address. Usually in 7 days, if they can’t reach you, the package will be disposed by express shipping company. And all the lost is on you. So make sure your address and telephone number is accurate.

Shipping delay period

Order processing time and delivery time may be postponed during the following period: October 1-7th, Christmas season, and February.

Custom tax

1.Chicnova is not responsible for any custom tax.

2.Chicnova will do our best to avoid or lower tax.

3.Free shipping seldom suffer custom tax.

Orders confirm and cancel

1.After successful payment, if no email receipt, please contact service@chicnova.com.

2.No order can be canceled after shipped.

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